http://www.eye-for-image.com/blog/how-dell-learned-to-take-its-customers-seriously/ THE blog for copywriters and communicators Tue, 06 Jan 2009 02:22:26 +0000 http://wordpress.org/?v=2.6.5 http://www.eye-for-image.com/blog/how-dell-learned-to-take-its-customers-seriously/#comment-68 CB Wed, 24 Oct 2007 06:29:35 +0000 http://ready6.dev.visionteam.dk/blog/?p=62#comment-68 I still get the impression that Dell has come out of this smelling of roses whereas, in fact, in places it still stinks of 'you know what'. They've made a great deal of effort to swim with the tide to deal with some bloggers' problems and turn the online PR tide, but the majority of their long-suffering customers don't appear to have benefited from this 'new-born Dell'. I still get the impression that Dell has come out of this smelling of roses whereas, in fact, in places it still stinks of ‘you know what’. They’ve made a great deal of effort to swim with the tide to deal with some bloggers’ problems and turn the online PR tide, but the majority of their long-suffering customers don’t appear to have benefited from this ‘new-born Dell’.

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