Comments on: Norway or Denmark: what’s the difference? http://www.eye-for-image.com/blog/norway-or-denmark-whats-the-difference/ THE blog for copywriters and communicators Tue, 07 Sep 2010 00:31:54 +0000 http://wordpress.org/?v=2.6.5 By: Steven Trier-Tett http://www.eye-for-image.com/blog/norway-or-denmark-whats-the-difference/#comment-49 Steven Trier-Tett Sun, 20 Jan 2008 23:04:23 +0000 http://ready6.dev.visionteam.dk/blog/?p=47#comment-49 Yesterday I called Post Danmark about I parcel I was expecting. I was immediately told what the she COULDN'T do for me. I then called Amazon (a "faceless" multinational, if ever there was one) in Ireland and got excellent service, with an offer to replace my parcel if Post Danmark couldn't sort it out. Unfortunately, I could tell many similar stories from my ten years in Denmark. I have a feeling you get better service when you don't speak or attempt to speak the language. An American friend mine, although fluent in Danish, speaks English in service situations and seems to get excellent service. What's that all about!? I believe this is no small problem for Denmark and not least for its economy. The contrast in quality service in Norway also struck me. Yesterday I called Post Danmark about I parcel I was expecting. I was immediately told what the she COULDN’T do for me. I then called Amazon (a “faceless” multinational, if ever there was one) in Ireland and got excellent service, with an offer to replace my parcel if Post Danmark couldn’t sort it out.

Unfortunately, I could tell many similar stories from my ten years in Denmark. I have a feeling you get better service when you don’t speak or attempt to speak the language. An American friend mine, although fluent in Danish, speaks English in service situations and seems to get excellent service. What’s that all about!?

I believe this is no small problem for Denmark and not least for its economy.

The contrast in quality service in Norway also struck me.

]]> By: Robin http://www.eye-for-image.com/blog/norway-or-denmark-whats-the-difference/#comment-48 Robin Wed, 26 Sep 2007 17:25:03 +0000 http://ready6.dev.visionteam.dk/blog/?p=47#comment-48 Firstly, people will act in a service-minded way if they have job satisfaction. Another factor is not to dominate with one's presence ... people are very self-aware in Denmark. Ever been to party where there are 5 Swedes and 50 Danes ... guess who makes the most noise? Talking about law ... http://www.transparency.org/content/download/18708/255320 on page 13 and interesting summary. Kiwis aren't listed there, but from what I read in other parts of the report they are close behind the Danes, two small countries with the same mindset? Firstly, people will act in a service-minded way if they have job satisfaction. Another factor is not to dominate with one’s presence … people are very self-aware in Denmark. Ever been to party where there are 5 Swedes and 50 Danes … guess who makes the most noise?

Talking about law … http://www.transparency.org/content/download/18708/255320
on page 13 and interesting summary. Kiwis aren’t listed there, but from what I read in other parts of the report they are close behind the Danes, two small countries with the same mindset?

]]> By: Mark Salmon http://www.eye-for-image.com/blog/norway-or-denmark-whats-the-difference/#comment-45 Mark Salmon Tue, 18 Sep 2007 19:59:49 +0000 http://ready6.dev.visionteam.dk/blog/?p=47#comment-45 Who employs Danish service staff? Would have thought that was obvious, British Rail up until it's dissolution, believe most of them were then transferred to Social Services in Bognor Regis,...... Who employs Danish service staff? Would have thought that was obvious, British Rail up until it’s dissolution, believe most of them were then transferred to Social Services in Bognor Regis,……

]]> By: Dan Elloway http://www.eye-for-image.com/blog/norway-or-denmark-whats-the-difference/#comment-46 Dan Elloway Tue, 18 Sep 2007 12:20:11 +0000 http://ready6.dev.visionteam.dk/blog/?p=47#comment-46 Interestingly, my girlfriend is convinced that the best service in Norway is actually from Swedes. She claims that the hotels and restaurants in Norwegian tourist areas are full of Swedish service staff. It seems that the Norwegians employ Swedish service staff and the Danes employ Norwegian service staff. So who employs Danish service staff? Interestingly, my girlfriend is convinced that the best service in Norway is actually from Swedes. She claims that the hotels and restaurants in Norwegian tourist areas are full of Swedish service staff.

It seems that the Norwegians employ Swedish service staff and the Danes employ Norwegian service staff. So who employs Danish service staff?

]]> By: Aaron Bateman http://www.eye-for-image.com/blog/norway-or-denmark-whats-the-difference/#comment-47 Aaron Bateman Tue, 18 Sep 2007 12:04:02 +0000 http://ready6.dev.visionteam.dk/blog/?p=47#comment-47 Hehehe, that's so funny you should mention this now...I was in a nice Copenhagen cafe last week and I got really friendly service from a girl I thought was Danish. I even told her that it was great to get genuinely enthusiastic service for once. I went so far as to say that I found the service in most Danish cafes pretty inefficient, and often rude. She laughed and said in flawless English: "I couldn't agree more, but I'm Norwegian!" Hehehe, that’s so funny you should mention this now…I was in a nice Copenhagen cafe last week and I got really friendly service from a girl I thought was Danish. I even told her that it was great to get genuinely enthusiastic service for once. I went so far as to say that I found the service in most Danish cafes pretty inefficient, and often rude.

She laughed and said in flawless English: “I couldn’t agree more, but I’m Norwegian!”

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